iOS 5

October 13, 2011 Leave a comment

An iOS 5 compatibility update is on its way!

Categories: Uncategorized

What if I get an error while purchasing a subscription?

July 27, 2010 Leave a comment

When a subscription is purchased within the app, it must be registered with our servers, so that your subscription can be extended appropriately.  There are rare instances where something may go wrong during the registration process (such as Apple’s verification system not responding).  If this happens, you must force the app to try to register the subscription again.  It’s simple:

  1. Shut down iReconcile.  Remember, in iOS 4, apps don’t get shut down, just “suspended” when you exit them.  You MUST shut it down for this to work (see this post for instructions on how to properly shut down the app).
  2. Simply restart iReconcile.
  3. Wait for a couple of minutes.  The OS will automatically begin the registration process again.

Note that ONLY restarting the app will force the system to attempt to register the subscription again.  You cannot do this manually from within the app.

Categories: Uncategorized

Restarting iReconcile in iOS 4

July 13, 2010 Comments off

As many of you may know, apps do not shut down anymore when you click the home button on your iPhone. As of iOS 4, apps get “suspended,” meaning they freeze, or stop their execution, but they remain in memory. When you open the app again, it simply resumes execution from where it left off.

There are certain conditions in iReconcile that may require you to restart the app. If you receive a message requiring you to restart, follow these steps:

  1. Close the app as you normally would (by pressing the home button on your device). Remember, at this point the app is “suspended,” not shut down.
  2. Double-click the home button on your device.  You will see a list of apps appear at the bottom of the screen.  These are the suspended apps, or those still in memory.
  3. Find iReconcile in that list, and press-and-hold the icon until it “jiggles.”
  4. Press the red icon to close the app.
  5. You can now start the app as you normally would.
Categories: Uncategorized

Submitting snapshots for troubleshooting support

July 10, 2010 Comments off

Now that iReconcile supports snapshots, you can send a snapshot of your data to iReconcile’s support team for troubleshooting a problem. To do this, follow these procedures:

1. Within the app, navigate to Options > Database Snapshots
2. create a new snapshot. (if you already have a snapshot, skip this step)
3. Tap the blue arrow on the snapshot to be submitted.
4. Tap “Send To Support”
5. Add a brief summary of your problem, and send

Categories: Uncategorized

Sending crash reports

March 15, 2010 Leave a comment

If iReconcile keeps crashing on you, I may be able to fix the problem if I have a better idea of why the application crashed. Below are the steps to retrieving your iPhone’s crash reports:

Sync your iPhone with your computer
After syncing, retrieve the crash report for iReconcile in the log folders
Mac OS X:
~/Library/Logs/CrashReporter/MobileDevice/[DEVICE_NAME]

Windows XP
C:\Documents and Settings\[USERNAME]\Application Data\Apple computer\Logs\CrashReporter/[DEVICE_NAME]

Windows Vista
C:\Users\[USERNAME]\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/[DEVICE_NAME]

Then email that crash report to me along with a description of the problem, and what you did (or think you did) to cause the crash.

Categories: Uncategorized

Importing into Quicken with QIF files

March 1, 2010 Leave a comment

Intuit is slowly trying to phase out the use of the QIF file format in place of a newer QFX format.  QFX cannot be supported by applications such as iReconcile.

 Why QFX (OFX) cannot be supported

OFX is a format for transmitting financial data.  Quicken does NOT support OFX.  Instead, they use a (slightly) modified version of the format they call QFX (Quicken Financial Exchange).  In short, the reason why iReconcile, and other similar applications, cannot support the QFX format is because Intuit (makers of Quicken) license out a special key that must be present in the QFX file in order to import it into Quicken.  This licensing is given to financial institutions (banks, etc).  Since OFX and QFX are out of the question, the only option left is QIF.

Note: quicken essentials 2010 for Mac does not support QIF format.

How to import QIF into Quicken

The answer to that question depends on which OS you are running:

Quicken for Mac:

Download the .QIF file from the export email.  

  1. Open Quicken and navigate to the account you want to import into.
  2. In the menus, find the option that says “Import” or “Import QIF.”
  3. Select the QIF file and you should be all set
Quicken for PC
Quicken for PC is a bit trickier because of Intuits move to phase out the QIF format.  There is still a way, however.
  1. Import your QIF file into a temporary “Cash” account.
  2. Move the transactions into the account you want (Checking, Credit, etc.)
To import the transactions into the Cash account, do the following:
  1. Open Quicken and navigate to your temporary Cash account
  2. In the menus, choose the “Import” or “Import QIF” option, and select the downloaded file.
  3. Follow the instructions for importing.
Categories: Export, Quicken

Properly import CSV files into Excel

March 1, 2010 Leave a comment

Some users have been having trouble importing CSV files into Excel.  If you are experiencing any difficulties importing info Excel (such as all data in one column), this may help you.  Although this was written to support those using Excel 2007, it applies to all versions (of course, the steps might be slightly different). 

  1. In Excel go to the “Data” tab and click “From Text”
  2. Select the .CSV file that was emailed to you
  3. Check the “Delimited” radio button, and click Next
  4. Check the “Comma” delimiter, and click Finish
  5. Excel will then ask you what cell to start adding the records, so just select the cell you would like to use.
Categories: Excel, Export
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